Frequently asked questions | Contact Private Sourcing Desk

Question 1

How fast do you reply?

Accepted Answer

Most private enquiries receive a first reply within one business day.

Question 2

What should I include in my mandate?

Accepted Answer

Mineral or product, quantity, destination, timing, and the documentation you expect (assay, grading, origin, export).

Question 3

Is the enquiry confidential?

Accepted Answer

Yes. Mandates and supporting details are handled privately for commercial review only.

Question 4

Do you accept third-party payments?

Accepted Answer

No. Bank transfer from the verified buyer account only.